Return and Exchange policy
Thank you for choosing Makan.Shop. Our primary concern is ensuring your satisfaction with your purchase. Should you find any reason for dissatisfaction, you may initiate a request to return or exchange eligible items within 48 hours of receiving your order, following the guidelines outlined below.
Eligibility and Time Frame:
- Products should remain in their original state and packaging, as delivered (either as parts or fully assembled) and should not have been personally used.
- Returns/Exchange request must be initiated within 48 hours of receiving the order.
- A return is only permissible in cases of damage, missing components, or discrepancies in specifications.
- Items that you pre-order (reserve before being in stock) or customize are non-returnable and non-exchangeable.
- Items pre-ordered ( manufactured upon client request) or customized according to individual preferences are not eligible for returns or exchanges
Process:
- An original packing slip/invoice is required to initiate a return or exchange.
- Submit your return/exchange request through our Customer Service team at wecare@makan.shop to initiate the process.
- Complete return/exchange Survey.
- Upon confirmation of the return/exchange, a designated courier will contact you to facilitate the pickup of the package.
Refunds and Credits:
- Refunds are exclusively processed via bank transfer and are expected to be completed within a period of 7 to 14 working days.
- Full refunds will be processed after the return/exchange process is completed and the returned order is received at our warehouses.
Shipping Options:
- We exclusively provide delivery services to 51 cities, all of which are located within Saudi Arabia. Please refer to the attached document for the list of cities.
Shipping Costs:
- Shipping costs may vary based on the delivery tier; hence, each delivery cost computed during the order process.
