FAQ

You can place an order directly on our website or by contacting us directly.

Payment for your order can be made either through our website or via bank transfer as discussed with our team.

Unfortunately, orders cannot be modified or canceled once they have been placed. However, we understand that circumstances may arise, and we will try our best to help. Please contact us at wecare@makan.shop for assistance.

Additional fees such as shipping, assembly, and other charges may apply, depending on the nature of the order. Please note that assembly fees are not included in the listed prices.

We currently only ship within Saudi Arabia.

For in-stock items, delivery may take up to 48 hours. For pre-orders, delivery timescales are specified on the product page.

If your product arrives damaged, please notify us within 48 hours of receipt, and we will arrange for a replacement or refund.

We provide assembly services for certain products, and the costs will be itemized separately during checkout.

Contact Customer Service immediately for assistance with address changes. wecare@makan.shop

You can request a return within 48 hours of receiving your order if there are any issues with damage, missing components, or specification discrepancies.

Returns or exchanges are acceptable under the following conditions:

• Damage, missing components, or discrepancies in specifications.
• Pre-ordered or customized items are non-returnable and non-exchangeable.
• Requests must be made within 48 hours of delivery.

Contact our Customer Service team at wecare@makan.shop to start the return or exchange process.

Once your return is confirmed, a designated courier will arrange to pick up the package.

Refunds are processed via bank transfer within 7 to 14 working days after we receive the returned order at our warehouse.

If there's a defect covered by our warranty, we'll either replace the faulty product or refund your payment.

If you receive the wrong item, please contact our Customer Service team immediately, and we will rectify the issue. wecare@makan.shop

Yes, there are exclusions such as damages caused by improper use, assembly, or changes made by the customer, as outlined in our terms and conditions.

To initiate a warranty claim, please contact our Customer Service team with details of the issue, and we will guide you through the process. wecare@makan.shop

For specific customization requests, please contact our Customer Service team, and we will do our best to accommodate your needs.

We source our products from various suppliers, including overseas factories, ensuring quality and diversity in our offerings.

Our products are intended for normal use as designed, and any misuse may void warranties or result in safety hazards.

We welcome your feedback and suggestions. Please feel free to reach out to our Customer Service team with any comments or ideas you may have. wecare@makan.shop

Our product images are subject to copyright, and you may not use them without prior written consent.

We value your privacy and only use your personal information in accordance with our Privacy Policy, which is available on our website.

If you have a complaint or dispute, please contact our Customer Service team, and we will work to resolve the issue promptly. wecare@makan.shop

Our intellectual property rights, including trademarks and copyrights, are protected. Any unauthorized use is prohibited